Appointment Scheduling Email Statistics

The number of email reminders sent every day can be big and sometimes it may be frustrating to try to have control over all of them. Bookappo is now offering a simple feature called “Statistics”. This feature enables all users to see the status of all email reminders, whether they are sent, expired, failed or waiting. Combined with other features such as one-click resend, fast reminder text editor and easy search tool, it makes for a great addition to our appointment scheduling software.

On the following lines, we will show you, how “Statistics” work and how to fully take advantage of what it offers.

1. Statistics can be accessed via clicking on the Statistics button on your main bar in Bookappo.

Statistics Button Position

2. Immediatly, you will see a list of all email reminders. You can search for particular emails by choosing for instance the date(A), writting the email address(B) or by writing the subject of the email(C) (e.g. Appointment Confirmation) or choosing the email status(D) itself.

Email Statistics Details

3. Email text editor is also included in Statistics and allows you to easily edit the chosen email and then resend it.

Email Reminder Editor

 

 

 

 

Email Appointment Reminders

Bookappo’s ongoing quest for a complete, customizable and feature-rich product continues with the introduction of Appointment Reminder customization.
This handy feature allows you to customize all email appointment reminder templates to fit your needs or delete the pre-set default templates and write and structure the whole text completely on your own.
There are many templates to choose from. You can edit appointment reminders that your client will receive, such as Appointment Confirmation, Appointment Reminder and so on. Also, you can edit reminders for your staff, for instance Pending Confirmation or Appointment Update. Same options you have in the third section – business reminders which are sent to your business email. These and many more give you a complete control of interaction between your business, clients and staff.

The whole process is similar to writing a text document. We have also added special placeholders, which will help you save time while creating or customizing your reminders.
The following section will guide you through the process..

1. Log in to your Bookappo account. Select ‘Settings’ and then ‘Appointments’. Here, select ‘Reminders’ in the small menu on the left side.

Email Reminder Menu

2. Next, select an email reminder template you want to customize. In this guide, we are using Appointment Confirmation template for your client, but the process is the same no matter which one you want to customize.

A small text editor with the default reminder template will appear. Here you can either edit it, delete it and write your own reminder or leave it if your are satisfied with how it looks.

Email Reminder Template

3. Placeholders are unique short-cuts for various details you can put into your text such as the name of your company, staff member name, address etc. You can easily recognize them as they have # sign at the beginning and the end. In the actual email, these placeholders will turn into what they represent. For instance #COMPANY_NAME# will change into the name of your business you wrote while filling in your business details

In-text Placeholders

4. If you decide to compose your own reminder, simply delete the default text and write your own. Use placeholders from the list on the top left corner menu to speed up the process.

Placeholder List

 5. Finished reminder text with placeholders can for example look like this:

Own Email Reminder

NOTE: Mind that you can also change the subject of the email and use a placeholder in its text.

6. The email your client will receive will then look like this:

Finished Reminder View