Appointment Scheduling Email Statistics

The number of email reminders sent every day can be big and sometimes it may be frustrating to try to have control over all of them. Bookappo is now offering a simple feature called “Statistics”. This feature enables all users to see the status of all email reminders, whether they are sent, expired, failed or waiting. Combined with other features such as one-click resend, fast reminder text editor and easy search tool, it makes for a great addition to our appointment scheduling software.

On the following lines, we will show you, how “Statistics” work and how to fully take advantage of what it offers.

1. Statistics can be accessed via clicking on the Statistics button on your main bar in Bookappo.

Statistics Button Position

2. Immediatly, you will see a list of all email reminders. You can search for particular emails by choosing for instance the date(A), writting the email address(B) or by writing the subject of the email(C) (e.g. Appointment Confirmation) or choosing the email status(D) itself.

Email Statistics Details

3. Email text editor is also included in Statistics and allows you to easily edit the chosen email and then resend it.

Email Reminder Editor

 

 

 

 

Time Increments in Calendar and Online Appointment Booking

We realize you may want to plan your day minute by minute and that appointment duration can range from 5 minutes to a whole day. In order to satisfy your and your business’s needs, we have added a useful feature that allows you to divide the working hours in your Calendar into 5, 10, 15, 20, 30 and 60 minutes increments. This enables you to fill in and plan even the smallest detail of your day.

In the “Scheduling options” in your Bookappo account, you can also find an option to set time increments on your booking website at which your clients can book appointments. You can select the same time increments as in the calendar (recommended) or choose other times ranging from 5 minutes to 8 hours. This on the other hand, allows you to be in control when your clients can book appointments and how long the appointments will be.

Learn where and how to set the time increments in the following section.

Calendar Time Increments

1. Go to your calendar and notice the arrow button in the top left corner.

Time Increments Menu

2. Click on the arrow button. A small menu with time increment options will appear. Choose which one is the most suitable for your needs. We used a 20 minute increment as an example.

Minute Increments

After clicking on your chosen option, the calendar will automatically update the newest setting. Each hour in your calendar will now be divided into three 20 minute increments as shown on the picture.

Chosen Time Increment

 

Online Appointment Booking Time Increments

1. To set the time increments on your appointment booking website, go to Settings -> Appointments -> Scheduling Options. Once you are there, notice the fourth option.

Online Booking Increments Settings

2. Selecting “20 mins” will divide the hours at which your clients can book appointments online into 20 minutes increments.

Twenty Minutes Option

3. Your Booking Website will show the following times: 8:00 AM, 8:20 AM, 8:40 AM, 9:00 AM etc.

Saved Booking Increments

If you have a topic suggestion or you would like us to answer your question on our blog, don’t hesitate to contact us using our special form or write an email to support@bookappo.com .

 

Appointment Scheduling – Add Staff Members and Groups

Creating and assigning a new staff member to a group or service in your appointment scheduler is easy and intuitive. Groups help you to make your staff register clearly organized. Your staff members can be assigned to one or numerous services according to their schooling. You can also set if your new staff will be available for online appointment booking or not.
The following video will guide you through the whole process.

NOTE: Learn how to create a new business service in Adding New Category and Service video tutorial.

Online Appointment Booking and Appointment Approval

For the online appointment booking for your clients, Bookappo uses a feature called mini-website. You must complete the setup of your account to enable online booking. Your clients will be redirected to your custom mini-website, when they click on the BookNow button. Mini-website updates every time you modify your working hours, online booking time slot intervals or create apersonal time slot. When your client fills in all necessary details of the appointment, you will be notified by email.  In case you have enabled manual appointment approval, you can see all details in overview screen and accept or deny this online booked appointment.
The following video explains the process of Appointment Booking and Appointment Approval.

 

How Can Your Clients Book Appointments Online With You

Booking appointments online for your clients is easy and intuitive process. When your clients click on the BookNow button on your website, it automatically redirects them to your custom mini-website. Clients choose a date and time of the appointment, fill in necessary details and write their email address where the appointment confirmation and reminder will be sent.
To help you introduce your clients to the Online Appoinment Scheduling with Bookappo, you can use the following step-by-step tutorial video.